Dear Valued Customer,
Thank you for your purchase of our product.

After a recent internal review, we discovered that the email address labeled as the UK representative on on the color box packaging and product manual of the product you've purchased is incorrect.

We would like to express our sincere apologies for the inconvenience caused by an error in the information presented on these materials. In fact, the email address currently printed is solely reserved for our after - sales service and is not the proper contact for UK - related inquiries.

We deeply regret this oversight, as we understand how important it is for you to have accurate information at your fingertips.
We are taking Corrective Measures to rectify this matter:
1.Immediate Update of Packaging and Manuals: We have already initiated the process of updating all future product color box packaging and product manuals. The correct importer information will be prominently displayed, ensuring that new customers will not encounter the same confusion.
2.Online Resources Update: Our official website and all digital product information platforms will be updated within 10 business days. This includes product pages, downloadable manuals, and any other relevant online materials.
3.Customer Support Training: Our customer service team has been fully briefed on this error. They are now equipped to handle any questions regarding this issue and can provide you with the correct contact information promptly.

If you have any questions, concerns, or if you need to reach out to the UK representative for any reason, please do not hesitate to contact us. You can reach our customer service team by Amazon message.

Once again, we are truly sorry for this error. We value your trust in our products and are committed to ensuring that you have a seamless and trouble - free experience. Your satisfaction is our top priority, and we will work hard to make this right.

Thank you for your understanding and patience.
Best regards,

Importer:

Company Name:PECANLILIMITED

Address: SUITE 95 GREENEDGE COURT, CARRICKFERGUSCOUNTY ANTRIMNORTHERN IRELANDBT38 7GE,UK

Email:PECANLILIMITED@outlook.com

Company Name:A PARTY FIELD LIMITED

Address: 322 BOMBAY HOUSE, WHITWORTH STREETMANCHESTERUNITED KINGDOMM1 3AB,UK

Email:APARTYFIELDLIMITED@outlook.com